Why is my Frontier service not working?
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Frontier Communications Corporation is a telecommunications company in the US and the fourth largest provider of digital subscriber line. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television, and technical support to residential and business customers.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Frontier:
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In the last three months, how would you rate Frontier?
2.26 out of 5 15,144 ratings
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Problems in the last 24 hours
The graph below depicts the number of Frontier reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Frontier. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Frontier compensate me for the outage?
The recent Frontier outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Frontier if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Frontier has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Frontier users through our website.
Internet (70%)
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Phone (10%)
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Wi-fi (8%)
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TV (5%)
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Total Blackout (5%)
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E-mail (3%)
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Live Outage Map
The most recent Frontier outage reports came from the following cities:Indianapolis, New York City, Euless, Secaucus, Moreno Valley, Brooklyn, Genoa City, Portage, Los Angeles, Memphis, Chicago, East Haven, Lakeland, Fort Wayne and Patterson.
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| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis | Internet | |
| New York City | Phone | |
| Euless | Wi-fi | |
| Secaucus | Internet | |
| Moreno Valley | ||
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Frontier Issues Reports
Latest outage, problems and issue reports in social media:
- Julie Childers (@JulieNChilders) reported
@AskFrontier what is causing the outage from yesterday in the Lake Almanor West area? And when do you anticipate restoration.
- ~Z~ (@Zoidette50) reported
@FrontierCorp I HAD A SERVICE TICKET FOR TODAY. I CONFIRMED IT. WENT TO CHECK STATUS AND SOMEONE CANCELLED IT. NOW THEY SAY NOT UNTIL MONDAY? WHY & WHO DID IT?
- Amy Fields (@amysue60510) reported
@FrontierCorp you all suck! My internet is not working and you are telling me you can not fix it until November 4th. I work from home and need service! I rather switch back to Comcast and take a higher bill
- Joel Verzosa, PT, DPT (@jverzosa2) reported
Hey @AskFrontier you think it might be a good idea to update some of your equipment on a more regular basis or y’all just trying to wait and see how many people bail on your service due to outages and connectivity issues? @GetSpectrum might get a new customer.
- varrock town **** (@lilskoogy) reported
I called and spoke to someone at @FrontierCorp on August 30th and set up my approval from the National Emergency Broadband services. I had a 3-way phone call between me the frontier associate and someone from the NEB customer service department. Right? So tell me why, (1/2)
- Kevin Jung (@thekevjung) reported
@AskFrontier I haven’t been able to use @netflix at all today. All other services work perfectly. Only happens when trying to access over frontier food network. Im able to access Netflix via cellular just fine. What’s going on?
- Jeremy Latimer (CM3) AT&T Alliance (@jlatimer75) reported
@AskFrontier When are we going to get a consistent message to what is really going with the Outages in the greater Tampa Bay Area. No MTTR or ETA on restoration is leaving many in a very bad predicament. I expect more from a Tier 1 provider. Looking forward ot the RFO
- sevn (@sevnof10) reported
@FrontierCorp We'll be #switchngback to Xfinity. No internet/phone service since Thursday & appt scheduled for nxt week. I #workfromhome and I'm losing $$ and Frontier is losing a customer.
- Coach Bourne (@coach__bourne) reported
@ambigbee @FrontierCorp Contact the Better business bureau if this tweet of yours doesn’t work. They helped me resolve an issue this week - I had lost all hope.
- Sockoman (@sockoman215) reported
@FrontierCorp May be the very worst internet provider in the midwest. I'm so tired of the horribly slow streaming and download speeds. Please, please don't make the same mistake we did. Find ANYONE else. #DontBeFooled #YoullBSorry
- Josh Kelly (@JoshKellyWV) reported
@FrontierCorp @BrazilianEeer Frontier sucks
- Jeffrey M. (@redoctober25) reported
@AskFrontier my internet speeds are half of what they normally are (for at least 4 days now)… is there a slowdown or outage in my area? (61517)
- Amanda Bigbee (@ambigbee) reported fromKeller, Texas
It is easier for a camel to go through the eye of a needle than to get actual help with an account from @FrontierCorp. I’ve tried online chat, calling, carrier pigeon…
- Peter Krajewski (@VoodooMediaTV) reported
@SamVerhasselt @netflix I’m having the exact same problem today. Netflix is impossible to watch due to super slow connection speeds on @AskFrontier, while everything else works fine.
- Karen Markle (@kjm810) reported
@AskFrontier sent you a message about an outage???
- Jeremy Latimer (DF&I) (@jlatimer75) reported
@AskFrontier That's is a blanket response, if you're telling me that the responder is not aware of the major outage, another reason to try someone new. I have been on with tech group all day with no straight answers, just the runaround.
- Richard Welch (@RJWelchRealtor) reported
@FrontierCorp HORRIFIC SERVICE! My Fiber internet went out this afternoon after a months or no problems. After 45 minutes on the phone I was told a tech could not come out until NOVEMBER 9th.. TEN days from now! I’m still in shock. I work from home like many. Help! #AskFrontier
- Curtiss Grymala (he/him/his) (@cgrymala) reported
Now we can't even check in the status of the @FrontierCorp outage, because their website appears to be down. Neat.
- Cathy Wishart (@cathywishart) reported
@CWAUnion @FrontierCorp Damn, I use Frontier. I want to send a message: @FrontierCorp, fairly negotiate with your employees. Customers are sick of the greed.
- varrock town **** (@lilskoogy) reported
My internet got turned off for non-payment and my bill says that I owe the full amount. After over three hours of phone calls, one of which I was hung up on, @FrontierCorp had the audacity to tell me that I never made that phone call and that this is my fault. Wtf is that?
- sevn (@sevnof10) reported
@FrontierCorp Our internet has been out since Thursday and I need someone to come out Monday, November 1st and not November 3rd. I work from home and need dependable internet service.
- Steve Giglio (@stevegiglio) reported
@FrontierCorp … start installing fiber optic in Polk County, FL. Service here stinks! That’ll finally help.
- Chris Wiegman (@ChrisWiegman) reported
@cgrymala @FrontierCorp Damn. We had to move to Comcast for **** like that from them 3 years ago. Now they don't even offer good service in our neighborhood anymore. Here's to hoping you can get it worked out.
- Martin Andry (@TheRealNYMart) reported
This week they start laying down fiber cables. Soon I (and all of my neighbors) can call @FrontierCorp and say, "Please cancel my account!"
- Mitchell O'Briant (@twitch34) reported
I think my @Suddenlink wifi knows we're going to replace it with @FrontierCorp in a few weeks. It's dropped or been slow multiple times today.
- Julie Dole🇺🇸🇨🇦🌎 (@JewelDole) reported
@FrontierCorp Here’s what happened, I subscribed and got 3 MB for $48/mo with Verizon, years ago.When you guys came on the scene, you never bothered to update me to your current plan at that price, which is well over 30MB.When I complained Oct 12, you guys did nothing.
- ~Z~ (@Zoidette50) reported
@AskFrontier I had a service ticket for today. Checked update, someone cancelled. Now they expect me to be without a phone until Monday?
- Carrie Boucher (@itsimplycarrie) reported
@AskFrontier service outage in 33772 (Seminole). Landline, WiFi, cable tv. Any idea when service will be restored?
- Peter Krajewski (@VoodooMediaTV) reported
@CthulhuSpies @Netflixhelps I’m having the same problem. Also on @AskFrontier.
- Brian Ciesicki (@tripletopper) reported
@Visible Granted 5 Mb/s is enough to play the @NintendoAmerica Switch online at 60 MPH, but when Visible, as limited as it is, is faster than @FrontierCorp DSL, is good help, but a "Stationary Data Desert" clause would make this complete.
