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Position: DispatcherCompany: Seals AmbulanceLocation: Indianapolis, INSeals Ambulance Service is looking for outstanding individuals to join our team in the dispatching center. Opportunities for both Full Time and Part Time are available. Candidates will answer calls, determine appropriate level of service, assign runs, maintain open communication with crews and customers and track appropriate information for each call received.
Established in 1965, Seals has provided quality emergency and convalescent care to our patients in central Indiana for over 50 years. As a full service medical transport organization, we provide:
Advanced Life Support
Basic Life Support
Critical Care Transportation
Bariatric Transportation
Wheelchair Transportation
Special Event and First Aid Services
911 / Emergency Services
Our facilities operate 24 hours a day, 365 days a year throughout Central and Southern Indiana. To meet our client’s needs, Seals Ambulance Service currently operates in the following locations:
Indianapolis
Franklin
Noblesville
Greenwood
Anderson
Greenfield
Tipton
Fortville
Seals offers a full array of benefits for Full Time Employees including
Medical – Dental - Vision
Life and AD&D
Short and Long Term Disability
Health Savings Account
401k
Paid Time Off
Employee Assistance Plan
Continuing Education
This position will be asked to:Answer the phones in the dispatch center using appropriate communication skills.
Using pre-established criteria to determine the best way to provide service to the customer.
Assign runs to appropriate crews in a timely basis.
Follow up with crews so that company goals, in regards to response times, are maintained.
Maintain appropriate record keeping in the dispatch program and other documents that are required
Maintain an open line of communication between you and your supervisor.
Successfully complete and maintain the Emergency Medical Dispatch certification
Complete administrative tasks as assigned.
Participate in periodic and annual skill evaluations.
Performs any other related duties as assigned.
Be able to analyze problems and develop practical solutions.
Be able to manage time in a multi-tasking environment.
Be able to prioritize based on changing need.
Requirements for the position include:Attention to detail,
Ability to effectively communicate with others (written and verbal),
Ability to use a personal computer and Microsoft Office based products,
Effective problem solving techniques and the ability to handle a fluid work environment.
Possesses leadership abilities and sound judgment, works well under pressure and able to use discretion when needed.
Previous experience in the EMS field with a current certification as a Paramedic or EMT and/or scheduling background is preferred.
Once obtained, a dispatcher must keep the Emergency Medical Dispatch certification active and current.
Previous experience in a call taking center / environment is preferred.
Strong customer service skills with a focus on communication, determination and organization.
Simple reading, complex writing, basic math skills, judgment/decision making, and analysis/comprehension skills.
Current or previous experience as an EMT or Paramedic is a plus.
This position will report directly to the Dispatch Supervisor.
Individuals interested in this position will need to complete an application through our website at www.Seals-Ambulance.com
Priority Ambulance strongly encourages providers to get their COVID vaccinations. We respect individual rights and will consider religious and medical exemptions to COVID vaccinations.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitals and Health Care
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